Privacy Notice

This Privacy Notice explains how Cove Rendex (“we”, “us” or “our”) gathers, uses, stores and safeguards personal information when you browse our website, open an account or use our trading and support services. It works alongside the Terms of Use and covers both visitors and registered users.

Personal data we receive

We may obtain identity details, including your first and last name; contact information such as your email address and telephone number; your country of residence; IP address; technical log records; account settings; and information submitted in forms, support requests or payment checks. Certain details are needed to establish an account and handle deposits or withdrawals, while other information supports account protection and service performance.

Purposes for using your data

• To set up, confirm and administer your account
• To give you access to the platform, market charts and support team
• To satisfy legal, anti-fraud and compliance requirements
• To strengthen reliability, identify misuse and protect account sessions
• To send account-related service notices, including deposit updates and advance maintenance information

Protecting your information

We use technical and organisational safeguards suited to the level of risk. These may include SSL encryption during transmission, permission controls, records of sensitive connections and, where offered, two-factor authentication. Absolute security cannot be promised; please notify [email protected] without delay if you suspect unauthorised access.

Your data choices and rights

Subject to your jurisdiction, you may be entitled to access, amend, limit or erase certain personal information, or object to particular processing. Email [email protected] with the subject “Data rights” and include the email linked to your account. We may carry out reasonable identity checks before handling your request.

Storage periods and data recipients

Information is kept only for the period needed to deliver the service, satisfy legal requirements or handle disputes. Providers supporting hosting, payment services and transactional email may handle information for us under contractual directions and suitable security controls.

Cookies and technical records

Our website may rely on cookies and comparable tools to support sessions, protect the site and measure audience activity in aggregate. Browser settings can be used to limit some cookies, although doing so may affect features such as sign-in and saved preferences.

Contacting us about privacy

Need clarification about this notice or your data rights? Contact us at [email protected]. We will seek to respond clearly within a reasonable period, after completing any checks that may be required.